Results-focused Product Manager with 16+ years of experience in management and customer service.
Adept at developing, planning, and improving product strategy. Competent in increasing customer figures through the management of all project operations.
Strong background in enhancing customer experience and resolving potential client-related issues.
Proven track record of securing timely completion and release of application updates and fixes.
Solid expertise in reporting on the progress of projects to executives and increasing customer satisfaction scores.

Customer Experience Management

Sprint Planning

Strategic Thinking

Project Management

User Testing

Time Management

Organizational Skills

Programming